Support

Email support@echoaionline.com — we read everything.

Echo forgot our conversation

The free plan does not save Echo conversation history between sessions. Echo Plus saves chats so they can be loaded again. This is separate from provider retention and safety records described in the privacy policy.

Voice stopped working partway through the day

The free plan includes ten voice moments a day, counting both speaking and listening. It resets at midnight UTC. Plus removes the limit.

I turned off spoken replies — can I still use the microphone?

Yes. Settings → Read replies aloud controls Echo's audio output. The microphone and voice mode still send recordings to ElevenLabs for transcription when you use them. To avoid sending microphone audio, type instead, or deny Echo microphone permission in your phone's settings.

Are voice recordings deleted immediately?

Do not assume that ending a recording removes every copy. Recording and playback use audio files cached on your device, and providers have their own retention processes. Removing a device file does not delete provider records. See Device files and provider retention in the privacy policy.

Managing or cancelling a subscription

Subscriptions are handled by Apple, not by us. On your iPhone: Settings → your name → Subscriptions → Echo. Cancelling there stops future charges and you keep access until the period you've paid for ends.

I paid but Echo says I'm on the free plan

Open Settings in the app and choose Restore purchases. If that doesn't sort it, email us with the Apple ID you purchased under and we'll fix it.

I changed phones and lost everything

If you never added an email, there was no way to recognise you on the new device. With an email or Sign in with Apple, signing in brings your account back. Adding one takes a few seconds in Settings.

Delete my Echo account

Open Settings → Delete account in Echo and follow the confirmation steps. When deletion succeeds, your sign-in account, profile, saved conversations and linked safety records are removed from Echo's active database. If you cannot access the app or deletion fails, email support@echoaionline.com for help; we may need to verify the account.

Deleting your Echo account does not cancel your Apple subscription or itself request deletion of records already sent to Anthropic or ElevenLabs. Cancel a subscription using the Apple settings above. Provider records and backup copies follow separate retention processes described in the privacy policy.

Something feels wrong with what Echo said

Tell us. Echo is an AI companion, it isn't a therapist, and it gets things wrong. If a reply was harmful or badly off, we want to know — that's how the guardrails get better.