Privacy
Last updated 30 September 2026
Echo is made by Max Ventures. This describes what the app actually does with your information — not a generic template. If something here is unclear, ask us.
What Echo collects
- Your email, if you create an account. Used to sign you in and to get your subscription back if you change phones. Verified with a six-digit code — there's no password.
- A name you choose. Whatever you'd like to be called. It doesn't have to be your real one.
- Your conversations. Free chats are not saved as Echo conversation history between sessions. Echo Plus saves conversations so they can be loaded again. Provider processing and the safety records described below apply to both plans.
- Voice recordings, when you use the microphone or voice mode. Echo sends recordings to ElevenLabs to turn them into text. Recording and playback also use audio files cached on your device. Removing a device file does not delete copies a provider may retain.
- Subscription status — whether you're on the free plan or Plus.
- Safety records. Echo runs an automated check of messages and recent context. If the result is elevated or crisis, the app records the level, time and a short model-generated explanation linked to your account. That explanation can contain information from the conversation. These records are separate from saved chat history, including on the free plan.
What Echo doesn't do
- Sell your data. Not to anyone, ever.
- Use your conversations to target advertising.
- Share what you say with anyone beyond the services below that make the app run.
Who processes your information
- Anthropic — receives messages and recent context to generate replies and run automated safety checks.
- ElevenLabs — turns your speech into text, and Echo's replies into audio.
- Supabase — the database and sign-in system.
- RevenueCat — subscription status only. It never sees your conversations.
- Apple — payment, and Sign in with Apple if you use it.
Each one handles only what it needs to do its part, under its own privacy commitments.
Device files and provider retention
Audio files on your device and data held by providers are separate. We do not promise that every cached file is erased immediately when recording or playback ends.
Anthropic's published API retention policy describes deletion of inputs and outputs within 30 days, with exceptions such as legal and usage-policy requirements. It is not a promise that all copies are deleted immediately.
ElevenLabs documents retention by default. Echo's speech requests currently use default logging, not zero-retention mode. Recordings, transcripts, speech input and generated audio may therefore remain with ElevenLabs under its policies. We do not promise a fixed deletion period for those provider-held records.
What you can do
- Delete your Echo account. In the app, open Settings → Delete account and follow the confirmation steps. When deletion succeeds, your sign-in account, profile, saved conversations and linked safety records are removed from Echo's active database. If you cannot access the app or deletion fails, email support@echoaionline.com for help; we may need to verify the account.
- Manage spoken replies. Settings → Read replies aloud controls Echo's audio output. Turning it off does not disable microphone recording or transcription. To avoid sending microphone audio, use typed messages instead of the microphone or voice mode; you can also deny Echo microphone permission in your phone's settings.
- Turn off daily check-ins. These are scheduled on your device — no server is involved.
Deleting your Echo account does not itself request deletion of data already sent to Anthropic or ElevenLabs, and it does not cancel an Apple subscription. Provider records and any backup copies have separate retention processes. Manage subscription cancellation in your iPhone's Settings → your name → Subscriptions → Echo.
Children
Echo isn't directed at children under 13, and we don't knowingly collect their information.
About crisis situations
Echo is an AI companion, not a therapist or a crisis service. It may show resources such as 988 in the US and Canada, but automated checks can miss urgent situations or be unavailable. It is not equipped to handle emergencies itself. If you're in immediate danger, contact emergency services.
Changes
If this changes in a meaningful way we'll update the date above and, where it's required, tell you in the app.